Utilities & Broadband
Tenants usually have to set up their utility accounts after moving in. It is advisable for the tenancy agreement to state whether the tenant shall open and maintain utility accounts under his/her name for the apartment. Below is a summary of the utility accounts that you may have to apply for after moving into your new home. You should check the suppliers’ websites for the latest application procedure, fees and service coverage.
Click here to check the criteria and download application forms
Supporting DocumentsCopy of the HKID card
Other FeesWater deposit: HK$400 (refundable when you close the account)
BillsIssued every 4 months
Payment MethodClick here
EnquiryTel: 2824 5000
Email: wsdinfo@wsd.gov.hk
Supplier
Application for Opening Account
- Apply online or download the application form and submit it to the Customer Centre in person or by post
- Address of Customer Centre: 9/F, Electric Centre, 28 City Garden Road, North Point
Supporting Documents
- Copy of the HKID card
- Tenancy agreement/ sale & purchase agreement
Other Fees
Deposit which is equivalent to 60 days of estimated consumption (refundable when you close the account)
Bills
Issued monthly
Payment Method
Click here
Enquiry
Tel: 2887 3411
Email: cs@hkelectric.com
Supplier
CLP Power
Application for Opening Account
Supporting Documents
- Copy of the HKID card
- Tenancy agreement/ sale & purchase agreement
Other Fees
Deposit is based on your highest expected charge over a 60-day period
Bills
Issued every 2 months
Payment Method
Click here
Enquiry
Emergency hotline: 2728 8333
Customer Service hotline: 2678 2678
Check here for online support and further contact information
Supplier
Towngas
Application for Opening Account
- Apply online
- Check here for more details about the application procedure
- You may also visit any Towngas Customer Centre and bring along your address proof to apply in person, or call their Customer Service hotline at 2880 6998 to arrange an appointment
Supporting Documents
- Move-in metre reading
- Tenancy agreement / sale & purchase agreement
Other Fees
HK$600 for residents in private housing
Bills
Issued every 2 months
Payment Method
Click here
Enquiry
Emergency hotline: 2880 6999
Customer Service Hotline: 2880 6988
Email: webmaster@towngas.com
Check here for online support and further contact information
Broadband & Home Phone
Check out the list of major broadband and mobile network service providers below (arranged in alphabetical order). You may check the respective websites to see if their services cover your location of residence.
- China Mobile Hong Kong (CMHK)
- HGC Global Communications
- Hong Kong Broadband (HKBN)
- i-Cable
- Netvigator
- SmarTone Broadband
Charges vary across different providers with most of them charging a monthly rate based on a 24 or 36-month contract. You are reminded to read the terms and conditions thoroughly before signing the contract. To register for broadband services, you will usually be required to provide your Hong Kong Identity Card and address proof, such as your recent utility bill.